Ron Thorne
About Ron Thorne
Ron Thorne is a Senior Account Manager at Alight Solutions and a Customer Success Executive at Cisco, with a strong background in customer engagement and technology management.
Current Positions at Cisco and Alight Solutions
Ron Thorne is currently serving as a Customer Success Executive at Cisco, located in Greater Cleveland. Additionally, he holds the position of Senior Account Manager in the Workday Application Management Services at Alight Solutions, based in the Cleveland/Akron, Ohio area. Ron has been with Alight Solutions since May 2021.
Previous Experience at Oracle
From 2012 to 2019, Ron Thorne worked at Oracle as a Sr. Principal Customer Success Manager. During his 7-year tenure in Beachwood, OH, he focused on customer success, helping clients optimize their use of Oracle's products and services through dedicated support and strategic guidance.
Director Roles at TOA Technologies and Nlyte Software
Ron Thorne has held significant leadership roles, including Director of Worldwide Support and Customer Services at TOA TECHNOLOGIES LIMITED from 2012 to 2015 in the Cleveland/Akron, Ohio area, and Director, IT Customer Services Manager at Nlyte Software from 2007 to 2012 in Menlo Park, CA. In these positions, he managed global support operations and IT customer services respectively.
Project and Program Management at Progressive Insurance and SAIC
Between 2003 and 2006, Ron Thorne worked at Progressive Insurance as a Project Manager and Program Manager within the Enterprise Technology Group. Prior to that, he spent 8 years at SAIC in various roles, including Account Manager, Service Director, and Project Manager, showcasing his extensive experience in managing large-scale projects and customer accounts.
Educational Background and Certifications
Ron Thorne holds a Bachelor of Arts in Business Administration from Bowling Green State University, awarded after studying from 1989 to 1995. He furthered his education with an MBA in Technology Management from the University of Phoenix. Additionally, he is certified in Workday, specializing in Application Management Services and customer engagement.