Sandra Saldivar Oliver, Mpa, Ssyb
About Sandra Saldivar Oliver, Mpa, Ssyb
Sandra Saldivar Oliver, MPA, SSYB, is a Senior Strategy & Analytics Manager at Alight Solutions in the Greater Chicago Area, with extensive experience in operations management, fraud investigation, and military logistics.
Title
Sandra Saldivar Oliver, MPA, SSYB is currently serving as the Senior Strategy & Analytics Manager at Alight Solutions in the Greater Chicago Area.
Company
Sandra holds the position of Senior Strategy & Analytics Manager at Alight Solutions. In this role, she collaborates with both internal and external stakeholders to formulate and manage business-wide operational strategies, oversees the development of a KPI infrastructure to facilitate performance analysis and reporting, and supports the strategic planning process.
Work Experience at U.S. Bank
Sandra worked at U.S. Bank as Operations Manager from 2020 to 2021 in Overland Park, Kansas, United States. During her one-year tenure, she was responsible for managing operations and ensuring efficient workflows.
Work Experience at Home Credit US
Sandra served as a Fraud Investigator and Back-Office Operations Support Specialist at Home Credit US from 2018 to 2020 in Overland Park, Kansas. During her two-year stint, she developed a system using Tableau to identify suspicious actions in a portfolio of over 20,000 credit cards and created a comprehensive structure for managing credit card disputes.
Work Experience at JPMorgan Chase & Co.
From 2014 to 2017, Sandra worked at JPMorgan Chase & Co. as an Inventory Management-Bilingual Fraud Investigator in the Columbus, Ohio Area for three years. She was responsible for investigating fraud cases and authored and coded 10 compliance-approved letters for the fraud department to communicate with customers.
Education and Expertise
Sandra earned her Doctor of Business Administration (DBA) in Business/Managerial Economics from California Southern University between 2018 and 2023. She also holds a Master's degree in Public Administration from Franklin University, which she earned from 2015 to 2017, and a Bachelor of Science in Criminal Justice from Franklin University, achieved between 2013 and 2015.
Military Service
Sandra served in the U.S. Army Training and Doctrine Command as Sergeant E-5 / Military Police-Logistics from 2010 to 2018, with deployments occurring from 2012 to 2013 and 2016 to 2017 across various locations. During her eight-year service, she gained significant experience in logistics and law enforcement.
Projects and Initiatives
Sandra played a key role in revamping the hiring process for the corporate payment services department and created a comprehensive structure for managing credit card disputes. She developed a KPI infrastructure to facilitate performance analysis and reporting against strategic objectives and supported the strategic planning process to ensure it is timely, focused, and value-adding.