Sandy Hurtubise
About Sandy Hurtubise
Sandy Hurtubise is a Senior Customer Service Representative at Alight Solutions in Toronto, Canada, with extensive experience in customer service and training roles.
Current Position at Alight Solutions
Sandy Hurtubise currently holds the position of Senior Customer Service Representative at Alight Solutions in the Région de Toronto, Canada. In this role, she is responsible for handling various customer service functions and ensuring client satisfaction. Sandy leverages her extensive experience in customer service to address complex queries and provide timely resolutions.
Previous Experience at Aon Hewitt
From 2012 to 2014, Sandy Hurtubise worked at Aon Hewitt as a Customer Service Agent in the Région de Toronto, Canada. During her tenure, she supervised a roster of 40 pension and benefits clients, managed escalation calls, and ensured caller satisfaction through thorough case investigations. Sandy also trained and mentored Customer Service Agents, conducted quality assurance on their work, and designed specialized training content.
Role at Banque Nationale
Sandy Hurtubise served as a Représentante service clientèle at Banque Nationale from 2009 to 2011 in Longueuil, Québec. One of her notable achievements during this period was preventing a $5000 fraud, showcasing her vigilance and commitment to client security. Her responsibilities included handling various customer service tasks and ensuring client satisfaction.
Assistant-Manager at SuperClub Videotron
Prior to her roles in the financial services industry, Sandy Hurtubise worked as an Assistant-Manager at SuperClub Videotron. Her responsibilities included setting up employee schedules, hiring and training new staff, performing inventory and compiling results for the entire store stock. This role helped her develop significant managerial and organizational skills, which she applies in her current position.
Training and Mentoring Responsibilities
Throughout her career, Sandy Hurtubise has been involved extensively in training and mentoring. At Aon Hewitt, she trained Customer Service Agents and developed both general and client-specific pension and benefits training content. Additionally, she mentored new hires, reported their progress to management, and conducted several training sessions to enhance the skills of her team.