Sarah Couch
About Sarah Couch
Sarah Couch is the Sr. Director of Workday AMS Functional Consulting and Resource Management at Alight Solutions, with extensive experience in client services and enterprise software implementations.
Current Role at Alight Solutions
Sarah Couch currently holds the position of Sr. Director Workday AMS Functional Consulting and Resource Management at Alight Solutions. In this role, she oversees the North America Workday AMS Functional Consulting organization and manages resource management for both AMS and Deployment. Her responsibilities include ensuring efficient utilization of resources and guiding the consulting team in providing top-tier services to clients.
Previous Roles at Alight Solutions
Before her current role, Sarah Couch served in various capacities at Alight Solutions. She was the Sr. Director - Area Lead, Workday AMS Consulting for a year, Director, Workday AMS Functional Consulting for five months, and West Region Director, Workday AMS Enablement Management for three years. These roles involved managing consulting services, leading regional teams, and enabling efficient AMS processes across the company.
Leadership Experience at Workday
Sarah Couch has extensive leadership experience from her tenure at Workday. She served as Manager, Global Customer Success Field Enablement, and Senior Program Manager. Additionally, she was a Program Manager in Customer Success Operations and a Customer Success Manager. Throughout these roles, she worked on global customer success strategies, program management, and ensuring the effective implementation of customer success initiatives.
Career at ADP
Earlier in her career, Sarah Couch worked at ADP in several leadership positions. She was a Client Services Manager and Client Services Team Leader, as well as a Senior Account Manager. Her responsibilities included overseeing client services teams, managing client relationships, and ensuring successful service delivery to ADP’s clients.
Education and Academic Background
Sarah Couch studied at Virginia Wesleyan University, where she earned a Bachelor of Arts (B.A.) in History after two years of study, from 1992 to 1994. Her academic background has contributed to her analytical and management skills, which have been crucial in her professional roles in client services and enterprise software implementation.