Scott Campbell
About Scott Campbell
Scott Campbell is a Sr. Customer Service Representative at Alight Solutions with a background in insurance and customer service.
Title
Scott Campbell serves as a Sr. Customer Service Representative at Alight Solutions.
Company
Scott Campbell is currently employed at Alight Solutions, where he specializes in benefits enrollment and related issues. He has been assisting Bank of America employees and retirees effectively for over 9 years.
Education and Expertise
Scott Campbell holds a Bachelor of Science degree in Music Education from West Chester University of Pennsylvania. He studied Music Teacher Education from 1990 to 1998. Although his academic background is in music education, his professional career has developed in the fields of insurance and customer service.
Background
Scott Campbell began his career in the insurance industry. He worked as a Claims Adjuster at Nationwide Insurance for 8 years, from 2002 to 2010 in Charlotte, NC. He then transitioned to a role as an Insurance Agent at Bankers Life & Casualty, where he worked from 2010 to 2014. His career path eventually led him to customer service roles, where he now excels at Alight Solutions.
Specializations and Responsibilities
In his current role, Scott Campbell specializes in handling escalations and providing survivor support for Bank of America employees and retirees. He also has extensive experience in payroll and timekeeping management for large corporate clients. His background in insurance claims adjustment and customer service equips him with a comprehensive skill set for addressing complex issues.