Scott Richardson
About Scott Richardson
Scott Richardson is a Client Manager at Alight Solutions with extensive experience in business operations, client management, and systems implementation.
Title and Current Position
Scott Richardson holds the title of Client Manager at Alight Solutions. He is responsible for managing client relationships, ensuring satisfaction, and acting as the central point of contact for clients. His role involves overseeing the delivery of services and collaborating with various internal teams to implement efficient solutions for clients.
Previous Experience at Aon Hewitt
Scott Richardson has extensive experience from his tenure at Aon Hewitt, where he held multiple roles. He served as Requirements Analyst/Client Manager (2016-2017), Control Account Manager (2013-2016), Business Operations Manager (2008-2013), Setup Analyst Financial Manager/Stand Alone Connections (2006-2008), H&W Setup Configuration Analyst (2004-2006), and DOC1 Developer (1999-2004). Throughout his roles, he worked primarily in the Greater Atlanta Area.
Education and Expertise
Scott Richardson earned a Bachelor of Science (BS) degree in Human Factors Engineering from Wright State University, where he studied from 1988 to 1994. He possesses skills in Business Process, Analytical Skills, Requirements Analysis, and Software Implementation. His technical expertise is complemented by his experience in project management and strategic partnership development.
Project Leadership and Client Management
In his career, Scott Richardson has successfully led initiatives such as the creation and launch of a Health Plan product. He identified opportunities to optimize the Total Benefits Administration (TBA) system and played a key role in enhancing the customer experience. Additionally, he has managed the setup and conversion of client data, coordinated Annual Enrollment for 25 clients, and provided complex systems support for HR Outsourcing (HRO) configurations.
Strategic Collaborations and Improvements
Scott Richardson has built strategic partnerships with various stakeholders including clients, client teams, Premium Payment Services, Connections, and Financial Managers. He collaborated with Leadership, Sales, and IT departments to provide strategic direction for the Health Plan Eligibility Service (HPES) project. His contributions have led to increased efficiency in client operational workloads and improved client satisfaction.