Senait Kidane
About Senait Kidane
Senait Kidane is a Client Technology Analyst, Manager at Alight Solutions in the Greater Atlanta Area, with extensive experience in project management, relational databases, and system development.
Company
Senait Kidane currently holds the position of Client Technology Analyst, Manager at Alight Solutions in the Greater Atlanta Area. Alight Solutions is known for its expertise in providing integrated business process outsourcing, human capital management solutions, and cloud-based functionalities to help clients manage their HR operations efficiently.
Title
Senait Kidane is a Client Technology Analyst, Manager. In this role, she focuses on configuring, testing, debugging, monitoring, and reporting on system specifications to ensure seamless delivery of client needs. She coaches team members on technical and proprietary tools, aiding in their professional development.
Education and Expertise
Senait Kidane achieved a Master of Science in Information Technology from Kennesaw State University (2009–2011) and a Bachelor of Science in Computer Science from Georgia State University (2004–2008). Her expertise spans over 7 years in project management, relational databases, and development/maintenance of complex systems, underpinning her capability to handle critical and high-stakes projects.
Background
Senait Kidane has diversified experience in various roles across multiple companies in the Greater Atlanta Area. She has worked at Ryla Teleservices as a Customer Care Representative, Norfolk Southern Corporation as a Quality Assurance specialist, and Serco - North America as a TMC Console Operator. Before this, she gained experience at Compucredit as an Account Manager/Customer Care Specialist and at In Person Services, Inc. as an Assistant Quality and Control specialist.
Achievements
Senait Kidane has delivered award-winning quality projects tailored to meet customer needs. She is responsible for creating and updating unit, integration, regression, and acceptance test plans. Her analytical skills help in resolving issues with test cases and improving system configurations, ensuring high performance and reliability. She also has a track record in converting, updating, and maintaining client requirements according to comprehensive analysis specifications.