Shae Rymal
About Shae Rymal
Shae Rymal is the Senior Customer Care Client Manager at Alight Solutions in Lincolnshire, Illinois, with over 15 years of experience in customer service and client management roles.
Title
Shae Rymal holds the position of Senior Customer Care Client Manager at Alight Solutions. In this role, Shae oversees client care operations, focusing on maintaining high levels of customer satisfaction and effective communication strategies.
Current Company
Shae Rymal is currently employed at Alight Solutions, based in Lincolnshire, Illinois, United States. Here, Shae leverages extensive experience in customer service and client management to enhance business processes and strategic planning within the human resources industry.
Previous Experience at Aon
Prior to joining Alight Solutions, Shae Rymal worked at Aon for nine years. From 2008 to 2017, Shae served as a Customer Service Client Manager in London, Greater London, United Kingdom. This role involved managing client relationships and leading customer service initiatives.
Education and Expertise
Shae Rymal studied at The University of Texas At Arlington, earning a Bachelor's degree in Business/Corporate Communications from 2003 to 2007. This academic background provided a foundation for Shae's expertise in business process improvement and strategic planning. The specialization in business communications is crucial for effective client management and coaching customer service teams.
Professional Background
With over 15 years of experience in customer service and client management roles, Shae Rymal brings a wealth of knowledge to the human resources industry. Specializing in business process improvement and strategic planning, Shae has a strong background in coaching and training customer service teams. In 2017, Shae transitioned from working in London, UK to Lincolnshire, Illinois, US, continuing a career dedicated to enhancing client relations and service quality.