Shannon Coates
About Shannon Coates
Shannon Coates is a Benefits Specialist at Alight Solutions with over 20 years of customer service experience, currently also working at The Hartford and Orlando Health.
Professional Roles
Shannon Coates currently holds multiple professional roles. At The Hartford, she works as a Short Term Disability Analyst. She is also engaged with Orlando Health in care management and with Alight Solutions as a Benefits Specialist. Her career includes a previous position at Reed Group, where she served as a Short Term Disability Case Manager from 2015 to 2016.
Educational Background
Shannon Coates has an impressive educational background. She studied Human Resource Management at Valencia College, earning a Bachelor of Science degree from 2020 to 2022. Additionally, she attended Lincoln Tech in Orlando, where she completed her studies in Medical/Clinical Assistance and became a qualified Medical Assistant.
Customer Service Experience
Shannon Coates brings over 20 years of experience in customer service, including roles with supervisory responsibilities. Her extensive experience in this field contributes significantly to her abilities to advocate effectively for claimants and client companies, as recognized by her direct superiors.
Skills and Professional Traits
Shannon Coates is known for her detail-oriented and highly organized professional approach. She is an advocate for the importance of laughter and positivity in life. Her skills have earned her recognition from superiors as a great advocate for claimants and client companies.
Personal Interests
In her free time, Shannon Coates enjoys reading novels and riding roller coasters. She also values spending time with her ginger grandbabies. These personal interests reflect her belief in the importance of laughter and positivity in life.