Shannon Duffie
About Shannon Duffie
Shannon Duffie is a Workforce Manager at Alight Solutions in Dallas, Texas, with a background in health services and biology from Texas A&M University and Tarleton State University.
Current Role as Workforce Manager at Alight Solutions
Shannon Duffie is currently serving as a Workforce Manager at Alight Solutions in Dallas, Texas, United States. Shannon has been with Alight Solutions for over seven years and has progressed through multiple roles, demonstrating a strong commitment to the organization. As a Workforce Manager, Shannon is responsible for overseeing staff allocation, optimizing workforce efficiency, and ensuring the agile deployment of human resources to meet business needs.
Previous Role as Senior Operations Consultant at Alight Solutions
Before moving into the role of Workforce Manager, Shannon Duffie worked as a Senior Operations Consultant at Alight Solutions for three months in 2021. In this role, Shannon contributed to the improvement of operational processes, providing strategic insight and solutions. This position leveraged Shannon's extensive experience in the company to drive efficiency and support various project implementations.
Experience as Senior Health Pro Consultant at Alight Solutions
From 2018 to 2021, Shannon Duffie held the position of Senior Health Pro Consultant at Alight Solutions in Dallas, Texas. Over three years, Shannon specialized in health services consulting, providing expert advice and support to clients. This role involved working closely with clients to understand their health service needs and delivering tailored solutions to enhance their health and wellness programs.
Early Career and Education
Shannon Duffie has a background in health services and biology, having studied at Texas A&M University and Tarleton State University. She achieved a Bachelor’s Degree in Health Services/Allied Health/Health Sciences from Texas A&M University between 2013 and 2015, and studied Biology at Tarleton State University for one year. Shannon's early career includes roles such as Research Support at Texas A&M Transportation Institute and Nursery Worker at St. Luke's United Methodist Church.
Customer Service Experience at JCPenney
In 2016, Shannon Duffie briefly served as a Customer Service Associate at JCPenney in Bryan/College Station, Texas Area. This role involved providing customer support and service, ensuring customer satisfaction, and handling various customer inquiries. This early customer service experience helped Shannon develop a strong understanding of client needs and effective communication skills.