Shelley Carter
About Shelley Carter
Shelley Carter is the Client HR Solutions Manager at Alight Solutions, known for her expertise in managing cross-domain escalation processes and promoting professional development.
Current Position at Alight Solutions
Shelley Carter currently holds the position of Client HR Solutions Manager at Alight Solutions. This role is performed remotely, allowing for flexibility and the ability to manage tasks from various locations. As a Client HR Solutions Manager, Shelley is responsible for overseeing cross-domain escalation processes, conducting regular client escalation reviews, and managing quarterly client training sessions. Her work focuses on ensuring that root cause analysis is performed and documented, and she implements corrective action plans to improve operational efficiency.
Previous Experience at Manpower San Diego
From 2021 to 2022, Shelley Carter worked remotely at Manpower San Diego as the HR Client Services Manager for Qualcomm. In this position, she was responsible for managing HR services and client-related processes, ensuring service delivery and client satisfaction. Her experience encompassed consulting with customer care and operations teams to identify and implement process and operational improvements.
Background in Human Resources and Administration
Shelley Carter's extensive career in human resources and administration includes various roles such as People Success Advocate at CCS Global Tech and Administrative Manager - Human Resources Generalist at Brother USA. At Brother USA, she spent a decade in a hybrid work setting, where she was instrumental in establishing priorities, scheduling, and meeting deadlines by efficiently allocating human and material resources. Her previous roles have also seen her working in staffing and operations support at SecureRisk and HR/Recruitment Services Supervisor at IBM Kenexa, demonstrating her adaptability and competence across different work environments.
Educational Background
Shelley Carter pursued her education at Cerritos College, where she completed coursework in Business Administration and Management, and earned a Bachelor of Science degree. Prior to this, she attended Santa Fe High School, where she obtained her high school diploma, laying the foundation for her future career in human resources and management.
Skills and Professional Approach
Known for her 'Hands on/Can do' attitude, Shelley Carter effectively brings creative solutions to complex problems. She has built a reputation for promoting professional development and employee engagement, demonstrating a high tolerance for risk and stress associated with tight deadlines. Shelley is also recognized for her ability to consult with clients on process improvement opportunities, leveraging her comprehensive skill set to drive operational success.