Stephanie Hansen
About Stephanie Hansen
Stephanie Hansen is an Integrated Client Manager at Alight Solutions in Woodlands, Texas, with extensive experience in customer service and integration roles.
Title at Alight Solutions
Stephanie Hansen serves as an Integrated Client Manager at Alight Solutions in Woodlands, Texas. In this role, she is responsible for developing and executing knowledge and content management strategies, including accountability for Customer Service Desktop tools. She also manages Customer Service Specialists (CSS) development and their tasks, ensuring efficient and effective client support.
Previous Roles at Aon Hewitt
Stephanie Hansen has held multiple roles at Aon Hewitt, gaining extensive experience over a period of 11 years. She began as a Customer Service Representative from 2006 to 2007, transitioned to an Integration Delivery Specialist from 2007 to 2012, and served as a Customer Service Manager from 2012 to 2017. These roles collectively provided her with a strong foundation in customer service management, integration delivery, and client relations.
Education Background
Stephanie Hansen completed her studies at Tempe High School. This educational foundation allowed her to develop the skills necessary for her successive roles in customer service and integrated client management.
Responsibilities at Alight Solutions
Within Alight Solutions, Stephanie Hansen is deeply involved in multiple aspects of client management. She works closely with the Integration Lead for client escalations, addresses individual customer issues, and represents the Customer Service perspective. Her role includes supporting new customer service implementations and driving change controls for existing clients, ensuring seamless service delivery and client satisfaction.