Stephanie Morales
About Stephanie Morales
Stephanie Morales is a Senior Human Resources Services Representative at Alight Solutions, proficient in English and Spanish, with extensive experience in HR functions and customer service.
Current Role at Alight Solutions
Stephanie Morales is currently employed at Alight Solutions as a Senior Human Resources Services Representative. In this role, she is responsible for cross-training in multiple HR functions that include defined benefit (pension), defined contribution (401K), health/welfare, retirement, life benefit, and dependent verification for Koch Industries employees. She consistently handles an average of 50 inbound and outbound calls per day, focusing on conflict resolution and improving customer satisfaction.
Professional Experience
Stephanie Morales has a diverse professional background. At Aaron's Sales and Lease Ownership - Sultan Financial Corporation, she worked as the Director's Personal Assistant for 11 months in Houston, Texas, starting in 2014. Prior to that, she served as a Customer Service Representative at The Perfect Light for 7 months in Woodlands, TX, from 2013 to 2014. Her experiences in these roles have provided her with a firm foundation in customer service and administrative support.
Educational Background
Stephanie Morales holds a Bachelor of Business Administration [B.B.A] with a major in Management and Human Resource Management from the University of Houston-Downtown, which she completed from 2014 to 2016. Prior to that, she earned an Associate of Arts [A.A] in Business Administration from Lone Star College-University Park from 2011 to 2013. Her academic credentials have equipped her with a solid understanding of business and human resource principles.
Multilingual Proficiency
Stephanie Morales is proficient in both English and Spanish. This bilingual ability enables her to communicate effectively with a diverse workforce, enhancing her ability to serve a wide range of employees and stakeholders in various HR-related functions.
Skills and Contributions
Stephanie Morales has implemented several key strategies that have enhanced productivity and efficiency in her current role. She has minimized work time by 30% through the creation of templates and the efficient use of resources. Additionally, she has developed and distributed how-to documents and team emails aimed at enhancing the knowledge and performance of HR representatives. Her feedback has driven implementation changes to reduce repeat callers and increase overall company productivity.