Sue Black
About Sue Black
Sue Black is the Customer Care Team Manager at Alight Solutions in The Woodlands, Texas.
Customer Care Team Manager at Alight Solutions
Sue Black has been serving as the Customer Care Team Manager at Alight Solutions since May 2017. She brings over six years of experience to this role. Alight Solutions, located in The Woodlands, Texas, benefits from her expertise in managing customer care operations. Her role involves overseeing customer service teams, ensuring client satisfaction, and streamlining processes to enhance customer experience.
Previous Role at Aon Hewitt
Before joining Alight Solutions, Sue Black worked at Aon Hewitt as a Customer Service Team Manager. In this role, she was responsible for managing customer service staff, developing service strategies, and handling client inquiries. Her tenure at Aon Hewitt provided her with valuable experience in team management and customer support.
Professional Background and Experience
Sue Black's professional background includes extensive experience in customer service management. Over the years, she has honed her skills in customer care, team leadership, and client relations. Her role at Alight Solutions, combined with her previous experience at Aon Hewitt, highlights her capability in driving customer service excellence.
Location and Work Setup
Sue Black is based in Hockley, Texas, while her workplace is in The Woodlands, Texas. This arrangement showcases her commitment to her role at Alight Solutions, managing the customer care team effectively while balancing the logistics of her home and work locations.