Susan Pacyga
About Susan Pacyga
Susan Pacyga is the Customer Care Implementation Domain Manager at Alight Solutions and Aon Hewitt, with over 16 years of experience in customer service implementation and client analysis.
Company
Susan Pacyga is currently employed at Alight Solutions as a Customer Care Implementation Domain Manager. She has been in this role since June 2017. Alight Solutions specializes in providing integrated human capital and business solutions to clients globally.
Title
Susan Pacyga holds the title of Customer Care Implementation Domain Manager. This role involves overseeing the implementation of customer care strategies and ensuring successful client interactions.
Previous Roles at Aon Hewitt
Susan Pacyga has an extensive history with Aon Hewitt, where she spent 10 years in various capacities. She served as a Customer Service Representative from 2004 to 2007, then as a Client Analyst from 2007 to 2011, followed by a role as Customer Service Implementation Requirements Analyst from 2011 to 2014. During her tenure at Aon Hewitt, she gained significant experience in customer service implementation and client analysis.
Experience in Customer Service Implementation
Susan Pacyga has over 16 years of experience in the customer care and implementation domain. Her career has focused on ensuring effective customer service strategies and managing client interactions. Her extensive background includes roles such as Customer Service Representative, Client Analyst, and Customer Service Implementation Requirements Analyst.
Career in Lincolnshire, Illinois
Throughout her career, Susan Pacyga has been based in Lincolnshire, Illinois. She has held multiple roles within the customer service and implementation field, contributing significantly to organizations like Aon Hewitt and Alight Solutions.