Suveen Kaur Batra
About Suveen Kaur Batra
Suveen Kaur Batra is a Customer Care Representative for HR, Benefits, and Payroll at Alight Solutions in the Greater Toronto Area, with extensive experience in client service and process improvement.
Current Role at Alight Solutions
Suveen Kaur Batra is currently working as a Customer Care Representative for HR, Benefits, and Payroll at Alight Solutions in the Greater Toronto Area Metropolitan Area. In this role, she handles a large volume of inbound and outbound calls to resolve client matters related to HR, Benefits, and Payroll. She is actively involved in process improvements and gap identification, proficiently using tools like Visio, Workday, Cognos, MS Access, Citrix, Siebel, Jira, Confluence, CS Pro, and Service Connect. She maintains the highest standards of call quality and other metrics, identifying and escalating cases as needed while following protocol to de-escalate issues.
Previous Experience at Walmart Canada
Suveen Kaur Batra worked as a Customer Value Associate at Walmart Canada from 2019 to 2020 for 2 months in Ontario, Canada. Although her tenure was brief, she gained valuable experience in customer service. Her duties included assisting customers and ensuring they have a pleasant shopping experience. This role helped to hone her skills in handling customer queries and resolving issues efficiently.
Senior Associate Consultant at Infosys
From 2016 to 2019, Suveen Kaur Batra worked as a Senior Associate Consultant at Infosys in Gurgaon, India. During her 3-year tenure at Infosys, she gained extensive experience in IT consulting and project management. She developed skills in understanding client requirements, analyzing information, and providing effective solutions. This role involved using a range of tools and platforms to support various projects and initiatives.
Educational Background
Suveen Kaur Batra has a robust educational background in finance and commerce. She earned her MMS in Finance from Prin. L.N. Wellingkar Institute of Management Development between 2014 and 2016. Prior to that, she completed her Bachelor's of Business Management (BMS) in Finance from Mithibai College from 2011 to 2014. Additionally, she studied Commerce at MMK College, earning her HSC from 2009 to 2011. She completed her secondary education at St. Joseph's Convent High School, where she achieved her SSC from 2000 to 2009.
Proficiency in Tools and Systems
Suveen Kaur Batra is proficient in using a wide range of tools and systems essential for her roles in customer care and consultancy. These include Visio, Workday, Cognos, MS Access, Citrix, Siebel, Jira, Confluence, CS Pro, and Service Connect. Her expertise with these tools allows her to efficiently handle various client queries, provide navigational guidance, and clarify policies and procedures. She leverages these tools to identify and address gaps in processes, ensuring streamlined operations and high-quality service delivery.