Suzanne Malta
About Suzanne Malta
Suzanne Malta is a Senior Customer Service Representative at Aon Hewitt in Orlando, Florida, with extensive experience in both virtual and in-person customer service roles. She specializes in benefits administration and has a strong background in business marketing and administration.
Current Positions
Suzanne Malta currently holds dual roles in customer service. She serves as a Senior Customer Service Representative at Aon Hewitt in Orlando, Florida, where she has been providing support and troubleshooting solutions for over 16 years. Additionally, she works as a Customer Service Representative at Alight Solutions in a virtual capacity, offering flexible and remote customer service support.
Previous Work Experience
Before her current positions, Suzanne Malta accumulated diverse work experience. In 2016, she worked at OMI as a Business Marketing specialist for 9 months in a virtual role. She also served as a Poll Worker Inspector for the Pinellas County Supervisor of Elections in 2016 for 8 months in Clearwater, Florida. Her earlier roles include an Inmate Records Clerk at the New York State Dept. of Corrections from 2006 to 2007, and as a Relationship Banker at First Niagara Bank from 2001 to 2006.
Educational Background
Suzanne Malta studied Business, Management, Marketing, and Administration at Seminole State College, Florida, where she earned an Associate's Degree from 2009 to 2014. She also holds a High School Regents Diploma from Mount Markham High School, New York.
Specializations and Skills
Suzanne Malta specializes in benefits administration and is known for reducing customer effort through personalized attention. Her extensive experience in both virtual and in-person customer service roles, combined with a strong background in business marketing and administration, enhances her ability to effectively support and troubleshoot customer issues.