Tequlia Welbon, Bsha/MBA/Clu
About Tequlia Welbon, Bsha/MBA/Clu
Tequlia Welbon is a CSR II at Alight Solutions and a Dual CSR Agent at AT&T, with extensive experience in customer service and healthcare administration.
Current Role at Alight Solutions
Tequlia Welbon holds the position of CSR II at Alight Solutions. Her role involves responsibilities related to customer service and support in a remote setting. She utilizes her skills in various software including Microsoft Office, Epic, and Citrix to perform her duties efficiently.
Dual CSR Agent at AT&T
In addition to her role at Alight Solutions, Tequlia Welbon works as a Dual CSR Agent in the Benefits Support Department for both AT&T and Davita in the United States. Her role involves managing and supporting employee benefits, leveraging her expertise in insurance verification, data entry, and customer service.
Past Experience at Lumen Technologies
Tequlia Welbon worked at Lumen Technologies as CSR 2 Benefits Coordinator/HR from 2020 to 2021 in Georgia, United States. Her responsibilities included managing HR-related tasks and coordinating employee benefits, demonstrating her proficiency in HR systems and customer support.
Educational Background
Tequlia Welbon holds a Master's Degree in Executive Business Administration/Management from Jack Welch Management Institute, completed in December 2019. She also earned a Bachelor's Degree in Healthcare Administration/Management from the University of Phoenix in June 2016. Additionally, she holds a certification from Atlanta Area Technical College as a Certified Nursing Assistant/Patient Care Tech obtained in 1998.
Professional Skills and Licenses
Tequlia Welbon is proficient in a range of software such as Microsoft Office, Epic, Kronos, Citrix, CS Pro, HRx Assist, and PCC. She possesses a Georgia State Accident, Sickness, & Life Insurance Agent license obtained in July 2020. Her skillset includes data entry, insurance verification, patient scheduling, health information management, customer service/reception, data reporting, staff management, insurance benefits processing, and systems training.