Thom Olsen
About Thom Olsen
Thom Olsen is a Senior Customer Service Representative at Alight Solutions in Lincolnshire, IL, with over 16 years of experience in customer service roles.
Title
Thom Olsen holds the position of Senior Customer Service Representative at Alight Solutions. His current role involves providing customer support and managing customer queries at the company's Lincolnshire, IL office.
Company
Thom Olsen is employed at Alight Solutions, a company known for providing business process outsourcing services. Since its creation following the acquisition from Aon Hewitt in 2017, Olsen has been part of the Alight Solutions team in Lincolnshire, IL.
Previous Experience at Aon Hewitt
Thom Olsen served as a Senior Customer Service Representative at Aon Hewitt from 2004 to 2017, accumulating 13 years of experience in this role before transitioning to Alight Solutions. His work involved extensive interaction with clients and addressing customer service needs during his tenure in Lincolnshire, IL.
Previous Role at Kar Products
Before his extensive tenure at Aon Hewitt, Thom Olsen worked as a Credit and Collections Specialist at Kar Products in Des Plaines, IL. From 1996 to 2003, he spent 7 years managing credit and collections, providing a solid foundation for his subsequent customer service roles.
Education and Theatre Background
Thom Olsen studied Theatre at Loyola University Chicago, completing his education there from 1988 to 1993. His background in theatre likely contributes to his communication skills, which are crucial in his customer service roles. Prior to this, he attended Maine West High School from 1984 to 1988.