Toni Hicks
About Toni Hicks
Toni Hicks is an HRFS Senior Analyst at Alight Solutions in Charlotte, North Carolina, with extensive experience in PeopleSoft configuration and validation.
Title
Toni Hicks serves as an HRFS Senior Analyst at Alight Solutions in Charlotte, North Carolina. In this role, Toni specializes in various tasks, including overseeing tax updates, managing internal and user acceptance testing, and working on both testing projects and Business As Usual (BAU) tickets.
Company
Toni Hicks is currently employed by Alight Solutions, a company known for its expertise in human capital and business solutions. Situated in Charlotte, North Carolina, Alight Solutions focuses on providing top-tier HR services, including workforce analytics, payroll operations, and enterprise application integration.
Work Experience at UST Global
At UST Global, Toni Hicks worked as a Senior Business Analyst from 2013 to 2015 in Aliso Viejo, CA. During this two-year tenure, Toni contributed to business analysis and project support, enhancing the functional processes and systems within the organization.
Work Experience at Aon Hewitt
Toni Hicks served as a BSI UAT Analyst at Aon Hewitt from 2011 to 2013 in Charlotte, NC. In this capacity, Toni focused on user acceptance testing and business systems integration, collaborating with multiple departments to ensure the seamless rollout of new processes and enhancements.
Work Experience at Pepsi Beverages Company
Toni Hicks has had dual roles at Pepsi Beverages Company, a division of PepsiCo. From 2010 to 2011, Toni worked as an Inbound Payroll Call Center Supervisor in Winston-Salem, NC, overseeing payroll operations and support. Prior to that, from 2007 to 2010, Toni was a Payroll Systems Support Analyst, responsible for managing payroll systems and ensuring compliance and accuracy.
Work Experience at Hanesbrands Inc.
From 2001 to 2007, Toni Hicks held the position of Senior HRIS Supervisor/Analyst PR/HR at Hanesbrands Inc. in Winston-Salem, NC. In this six-year role, Toni managed HR and payroll information systems, contributing to the company's human resource functions and operational efficiency.
Education and Expertise
Toni Hicks studied at Surry Community College, where Toni achieved a background in accounting. This educational foundation has been integral in understanding and managing financial and payroll systems. Additionally, Toni has significant expertise in PeopleSoft configuration and validation, particularly following system migrations and updates.
Skills and Responsibilities
Toni Hicks is a Subject Matter Expert (SME) for tax updates and is actively involved in training and overseeing a team in Mumbai. Toni's responsibilities include writing and executing test scripts, queries, and business-required documents. Toni collaborates with multiple teams, such as IT, BSI Payroll OPS, Tax, and WFA, to ensure accurate acceptance testing of new processes and enhancements. Additionally, Toni proactively researches issues and proposes innovative solutions to drive process improvements and knowledge sharing.
Tools and Technologies
In the role of HRFS Senior Analyst, Toni Hicks utilizes various tools and technologies to fulfill job responsibilities effectively. These include HP Quality Center (HPQC) for preparing, writing, loading, and executing test scripts. Toni also conducts ad hoc reporting using advanced query tools like AQT and PeopleSoft Query Manager.