Wendy Desilva
About Wendy Desilva
Wendy Desilva is an HR Services Delivery Analyst at Alight Solutions and an HCM Operational Services Implementation Delivery Analyst at Aon, with extensive experience in project management and system life cycles.
Company
Wendy Desilva is currently working at both Aon and Alight Solutions. At Aon, she holds the position of HCM Operational Services Implementation Delivery Analyst in Mississauga, operating virtually. Simultaneously, she also serves as an HR Services Delivery Analyst-Adv at Alight Solutions, formerly Aon Hewitt, based in Mississauga, Ontario (virtual).
Title
Wendy Desilva holds the title of HR Services Delivery Analyst Adv at Alight Solutions, formerly Aon Hewitt. In her capacity at Aon, she works as an HCM Operational Services Implementation Delivery Analyst. Her roles involve virtual operations centered in Mississauga, Ontario.
Education and Expertise
Wendy Desilva has an educational background that includes a Business Analysis certification from the University of Toronto, which she achieved in 2012 after an 11-month course. Additionally, she studied Business at Ryerson University, completing her studies over three years, from 2001 to 2004. Her expertise includes a deep knowledge of payroll subject matter, technical proficiency, and a solid understanding of service delivery models, project management, and the system life cycle.
Background
Wendy Desilva has a rich professional background with various roles in prominent companies. From 2013 to 2015, she was an Implementation Consultant at Ceridian Canada Ltd in Mississauga, Ontario. Prior to that, she worked as a Client Information Specialist at C.C.I.M from 2011 to 2013 in Toronto. Earlier in her career, she served at ADP as a Project Manager from 2007 to 2009, and before that, she was the Manager of Client Services (National market) at ADP Canada from 1998 to 2009 in Toronto.
Achievements
In her various roles, Wendy Desilva has been instrumental in drafting Process Requirements Documents (PRDs), developing Systems Integration Testing (SIT/IAT), User Acceptance Testing (UAT), and Standard Operating Procedures (SOPs). She has prepared requirements documentation across different project phases and assisted with setting up operations teams and processes for North America and India teams. Her contributions extend to performing SIT, UAT, SRT (Operational Readiness) Testing, and retesting, and developing Test Scripts.