Daniel White
About Daniel White
Daniel White serves as the Vice President of Customer Care at AliveCor Inc., where he has worked since 2022. He has a strong background in customer service management, having held various roles at AliveCor Inc. since 2018, and has contributed to significant improvements in customer satisfaction and response times.
Work at AliveCor
Daniel White has held multiple positions at AliveCor Inc., starting as Manager of Global Customer Care from 2018 to 2022. He then advanced to Success Services Manager for one year before becoming Director of Customer Care from 2019 to 2022. In 2022, he was appointed Vice President of Customer Care, a role he continues to fulfill. Throughout his tenure, he has focused on enhancing customer service operations and implementing innovative strategies.
Education and Expertise
Daniel White studied at Jefferson State Community College. His educational background has contributed to his expertise in customer care management. He has developed training programs for new hires and has been involved in designing customer feedback systems, showcasing his commitment to improving customer service practices.
Background
Before joining AliveCor Inc., Daniel White worked at the Church of the Highlands as Creative Director from 2008 to 2011. He also held a position as Account Manager at Greenway Health for a brief period in 2013. His diverse background in customer service and creative direction has shaped his approach to managing customer care.
Achievements in Customer Care
During his time at AliveCor Inc., Daniel White implemented customer care strategies that significantly improved customer satisfaction scores. He led a team that successfully reduced customer service response times by 30%. Additionally, he participated in industry conferences to represent the company and share insights on best practices in customer care.
Professional Development Initiatives
Daniel White developed a training program for new hires in the customer care department at AliveCor Inc. This initiative reflects his dedication to fostering professional development within the team. His contributions to the design and implementation of a new customer feedback system further demonstrate his commitment to enhancing customer engagement and service quality.