Remilekun Otenaike
About Remilekun Otenaike
Remilekun Otenaike is an IT Desktop Support Engineer at Alkermes with over three years of experience in IT support roles.
Title
Remilekun Otenaike is currently serving as an IT Desktop Support Engineer at Alkermes. In this role, he provides technical support to over 500 service users in fast-paced, constantly changing environments. He handles catalog task requests, including building new desktops and laptops for new hires and deploying additional hardware. His responsibilities also include manual software installations and providing support through various channels such as emails, telephone, remote access, and face-to-face consultations.
Previous Experience at OMEGA NETWORK SOLUTIONS
Prior to his current position, Remilekun Otenaike worked as an IT Support Specialist at OMEGA NETWORK SOLUTIONS in London. He served in this role for 11 months from 2017 to 2018. During his tenure, he honed his skills in providing technical support and troubleshooting issues for various network solutions.
Previous Experience at MADESEK COMPANY
From 2016 to 2017, Remilekun Otenaike worked as a Desktop Support Technician at MADESEK COMPANY in Lagos, Nigeria. In this role, which he held for one year, he gained valuable experience in desktop support, working in a dynamic environment that required quick responses and efficient problem-solving.
Educational Background
Remilekun Otenaike holds a Master's degree in Network and Information Security from Griffith University, which he completed from 2018 to 2019. He also earned a Bachelor of Science degree in Computer Science from Redeemer University, where he studied from 2012 to 2016.
Skills and Technical Proficiency
With over 3 years of experience as an IT support technician, Remilekun Otenaike possesses a high level of proficiency in various technical support roles. He has achieved a high satisfaction rate of 4.95 out of 5 while ensuring strict Service Level Agreements (SLAs) are met. His skill set includes manual software installations, building and deploying hardware, and providing support through multiple channels such as emails, telephone, remote access, and face-to-face consultations.