Santiago Hernandez
About Santiago Hernandez
Santiago Hernandez is an End User Support Specialist at Alkermes in Waltham, Massachusetts, with over 20 years of experience in technical support roles.
Current Role at Alkermes
Santiago Hernandez is currently employed at Alkermes as an End User Support Specialist. Based in Waltham, Massachusetts, he has been with the company since December 2020. In his role, he is responsible for providing end-user support, addressing technical issues, and ensuring the smooth operation of IT systems for Alkermes employees.
Previous Experience at Staples
Before joining Alkermes, Santiago Hernandez worked at Staples for nearly a decade. From 2000 to 2009, he held the position of second-level help desk support. During his tenure, he focused on addressing more complex technical issues that required a higher level of expertise beyond the first line of support.
Over 20 Years of Technical Support Experience
Santiago Hernandez brings over 20 years of experience in technical support roles to his current position at Alkermes. His extensive background includes a combination of first and second-level help desk support, end-user support, and technical troubleshooting. This wealth of experience allows him to efficiently and effectively assist users with a broad range of technical issues.
Expert in End-User Support and Technical Troubleshooting
Santiago Hernandez is highly skilled in end-user support and technical troubleshooting. His role involves identifying and resolving technical problems, ensuring minimal disruption to users' work. His proficiency in these areas is backed by years of hands-on experience, making him a valuable asset to any technical support team.