Thomas Harper
About Thomas Harper
Thomas Harper is the IT Service Delivery Manager at Alkermes in Waltham, Massachusetts, with extensive experience in IT support and service management.
Title
Thomas Harper is currently serving as the IT Service Delivery Manager at Alkermes, located in Waltham, Massachusetts, United States.
Company
Thomas Harper is employed at Alkermes. This company is situated in Waltham, Massachusetts.
Education and Expertise
Thomas Harper studied at Wentworth Institute of Technology, where he focused on Computer Electronics & Robotics. He completed his studies in 1992. Thomas has substantial expertise in managing both Corporate and Commercial managed Service Desk IT support organizations.
Professional Background
Thomas Harper's extensive career in IT includes roles such as IT Supervisor - End User Computing at Alkermes, Team Lead - End User Services at Shire, and various positions at Intel Corporation such as Technical Project Lead - Client Services, Global Data Center Operations Manager, Mergers and Acquisitions Integration Specialist, and Senior Customer Service Engineer. Additionally, he worked as a Customer Service Engineer at TSD Rental.
Key Responsibilities
In his current role as IT Service Delivery Manager at Alkermes, Thomas Harper is responsible for ensuring operational excellence and maintaining high service quality. He focuses on maximizing shareholder value through strategic IT solutions and has a proven track record of improving customer satisfaction within IT support organizations.