Vanessa B.
About Vanessa B.
Vanessa B. serves as the Head of Customer Success at All Day Kitchens, where she has worked since 2019. With a strong background in customer success management and a Bachelor of Business Administration from San Francisco State University, she has successfully retained significant customer accounts and collaborated with major marketplace partners.
Work at All Day Kitchens
Vanessa B. serves as the Head of Customer Success at All Day Kitchens, a position she has held since 2019. In this role, she focuses on managing strategic accounts, which include annual recurring revenue exceeding $1 million. Her responsibilities involve overseeing customer relationships and ensuring satisfaction, which contributes to the company's overall success in the competitive food service industry.
Previous Experience in Customer Success
Prior to her current role, Vanessa worked as a Customer Success Manager at Coffee Meets Bagel from 2017 to 2019. During her tenure, she was instrumental in retaining over $7 million in customer accounts, achieving a 0% churn rate. She also held a similar position at LiveCareer from 2010 to 2012, where she led initiatives to improve customer engagement and satisfaction.
Education and Expertise
Vanessa holds a Bachelor of Business Administration (BBA) from San Francisco State University. Additionally, she studied at Le Cordon Bleu in San Francisco, CA, where she gained culinary knowledge that complements her role in the food service industry. Her educational background supports her expertise in customer success and account management.
Collaborations and Strategic Initiatives
Vanessa has collaborated with executives from major marketplace partners such as Ubereats, Postmates, Doordash, Grubhub, and Lunchbox. These collaborations have influenced product roadmap strategies, showcasing her ability to work effectively with key stakeholders in the industry. Her efforts in developing a playbook for onboarding customers within 100 days have enhanced the customer onboarding process.
Achievements in Customer Success Management
Throughout her career, Vanessa has led significant initiatives, including the creation of an in-house tool that worked with marketplace delivery engineers on API automation. This project reduced manual touch points by 99%, demonstrating her focus on efficiency and innovation in customer success management.