Caroline Kovach
About Caroline Kovach
Caroline Kovach serves as the CX Lead for Operations at Allbirds, where she has worked since 2019. She focuses on integrating policy and technology to promote environmental and social change, drawing on her background in Environmental Studies from San Francisco State University.
Work at Allbirds
Caroline Kovach has served as the CX Lead - Operations at Allbirds since 2019. In this role, she focuses on enhancing customer experience through the integration of policy and technology. Kovach's work aims to drive both environmental and social change, aligning with Allbirds' commitment to sustainability. Her expertise in customer experience operations allows her to implement innovative solutions that improve operational efficiency and customer satisfaction.
Education and Expertise
Caroline Kovach earned her Bachelor's degree in Environmental Studies with a focus on Sustainability and Social Justice from San Francisco State University. She studied from 2015 to 2019, during which she developed a strong understanding of environmental issues and their intersection with social justice. This educational background informs her professional approach and influences her work in customer experience operations.
Background
Before joining Allbirds, Caroline Kovach worked as a Community Organizer at Clean Water Action in Oakland, California, from 2018 to 2019. In this position, she engaged with local communities to promote environmental advocacy and policy changes. This experience contributed to her understanding of the importance of community involvement in driving social and environmental initiatives.
Focus on Environmental and Social Change
Caroline Kovach has a strong focus on integrating policy and technology to promote environmental and social change. Her professional interests lie at the intersection of these two areas, which shapes her strategies in customer experience operations. Kovach's commitment to sustainability and social justice drives her initiatives at Allbirds and reflects her dedication to making a positive impact.