Hannah Ivanova
About Hannah Ivanova
Hannah Ivanova serves as the Head of Customer Experience and has extensive experience in the fitness and retail sectors, currently holding managerial positions at Rapid Personal Training and Lululemon Athletica in Australia.
Current Role at Rapid Personal Training
Hannah Ivanova serves as the Head of Customer Experience at Rapid Personal Training. She has held this position since 2014, contributing to the company's focus on enhancing client interactions and satisfaction. In addition to her role in customer experience, she has been the State Personal Training Manager for the past 10 years, overseeing personal training operations across Australia. Since 2016, she has also taken on the responsibilities of Director of Human Resources, managing HR functions and strategies within the organization.
Experience at Lululemon Athletica
Hannah Ivanova has been employed at Lululemon Athletica Australia & New Zealand as a Store Manager since 2016. Based in Melbourne, Victoria, she has spent 8 years managing store operations, focusing on customer engagement and team development. Her role involves ensuring a high standard of service and promoting the brand's values within the retail environment.
Previous Employment at Fit N Fast
Before her current roles, Hannah Ivanova worked at Fit N Fast Australia Pty Ltd as a Membership Sales Consultant. She was employed there for a period of 6 months from 2012 to 2013. In this position, she was responsible for driving membership sales and engaging with potential clients to promote fitness services.
Education at Institute of Development Studies
Hannah Ivanova studied at the Institute of Development Studies at Massey University from 2009 to 2012. She completed a 3-year program, gaining knowledge and skills relevant to her career in customer experience and human resources.