Lani Tan
About Lani Tan
Lani Tan is a Customer Experience Associate II at Allbirds, with a diverse background in customer service spanning over two decades. She has held various roles in companies such as Louis Vuitton Moet Hennessy, Frontier Airlines, and The RealReal, primarily in the San Francisco Bay Area.
Current Role at Allbirds
Lani Tan has been serving as a Customer Experience Associate II at Allbirds since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for all clients. Her responsibilities include addressing customer inquiries, resolving issues, and providing support related to Allbirds' products. Based in San Francisco, California, she has contributed to the company's commitment to sustainability and customer-centric service.
Previous Experience at Louis Vuitton Moet Hennessy
Before joining Allbirds, Lani Tan worked as a Client Service Advisor at Louis Vuitton Moet Hennessy from 2011 to 2017. During her six years in this role, she operated in the San Francisco Bay Area, where she was responsible for delivering high-quality customer service and managing client relationships. Her experience in the luxury retail sector equipped her with skills in customer engagement and service excellence.
Career at Frontier Airlines
Lani Tan held multiple positions at Frontier Airlines between 2006 and 2009. She began as a Customer Service Agent in 2006, where she worked for seven months at San Francisco International Airport. She then advanced to the role of Customer Service Coordinator for nine months and later served as a Customer Service Supervisor for two years. These roles involved overseeing customer interactions and ensuring operational efficiency in a fast-paced environment.
Experience with The RealReal
From 2017 to 2019, Lani Tan worked as a Client Service Associate at The RealReal, a luxury consignment company. In this position, she focused on providing exceptional service to clients, managing inquiries, and facilitating transactions. Her time at The RealReal further developed her expertise in customer service within the luxury market.
Entrepreneurial Background with Mrs. Fields Cookies
Lani Tan has an entrepreneurial background as the Owner/Operator Franchisee of Mrs. Fields Cookies. She operated the franchise from 1996 to 2006, managing business operations and customer relations in the San Francisco Bay Area. This experience provided her with a strong foundation in business management and customer service.