Misaki Sakurai
About Misaki Sakurai
Misaki Sakurai is a Customer Experience professional at Allbirds in Tokyo, Japan, where she has worked since 2020. She has a background in retail management and customer care, with previous positions at Gap Japan and YOOX NET-A-PORTER GROUP.
Work at Allbirds
Misaki Sakurai has been working at Allbirds in the Customer Experience department since 2020. Based in Tokyo, Japan, she has contributed to the company's focus on customer satisfaction and engagement for four years. Her role involves enhancing customer interactions and ensuring a positive experience with the brand.
Previous Experience in Retail
Before joining Allbirds, Misaki Sakurai worked at Gap Japan K.K. She started as a Sales Associate from 2013 to 2014, where she gained foundational retail experience. She then advanced to the position of Floor Assistant Manager from 2014 to 2017, overseeing store operations and staff management for three years. Following her time at Gap, she served as a Sales and Customer Care Consultant at YOOX NET-A-PORTER GROUP from 2019 to 2020.
Education and Expertise
Misaki Sakurai holds a Bachelor’s degree in English Communication from 東京家政大学, where she studied from 2010 to 2014. She furthered her education at Western Michigan University, earning a Master of Arts in Family and Consumer Sciences with a focus on textiles from 2017 to 2019. Her academic background supports her expertise in customer experience and retail management.