Molly Goldsmith
About Molly Goldsmith
Molly Goldsmith is a CX Manager at Allbirds, where she has worked since 2022. She has a background in customer support and training, with previous roles at Allbirds and GoldieBlox, and holds a Bachelor of Arts in Sustainability from Arizona State University.
Current Role as CX Manager
Molly Goldsmith currently holds the position of CX Manager at Allbirds, where she has been employed since 2022. In this role, she is responsible for overseeing customer experience initiatives and ensuring high standards of service. Her experience in customer support and training contributes to her effectiveness in this managerial position.
Experience at Allbirds
Molly Goldsmith has a comprehensive background at Allbirds, having worked in various capacities since 2018. She began her tenure as a Customer Support Associate, followed by roles as a CX Training Specialist and Assistant Manager - CX, Training. Her cumulative experience at Allbirds spans four years, during which she has developed skills in customer service and training.
Previous Employment at GoldieBlox, Inc.
Before joining Allbirds, Molly Goldsmith worked at GoldieBlox, Inc. as a Customer Service Representative from 2015 to 2016. In this role, she gained valuable experience in customer service operations, which laid the foundation for her future positions in customer experience management.
Educational Background
Molly Goldsmith studied at Arizona State University, where she earned a Bachelor of Arts in Sustainability and a Minor in Sociology from 2010 to 2014. Additionally, she completed a Certificate in Knowledge Entrepreneurship and Innovation at the W. P. Carey School of Business. This educational background supports her focus on sustainability and customer experience.
Work History Prior to Allbirds
Prior to her roles at Allbirds, Molly Goldsmith worked at New Seasons Market as Operations Service Lead from 2017 to 2018. She also served as a Customer Service Representative at GoldieBlox, Inc. from 2015 to 2016. These positions contributed to her expertise in customer service and operational management.