Rachel Harris (Bullen)
About Rachel Harris (Bullen)
Rachel Harris (Bullen) is a Manager of Customer Experience at Allbirds, where she has worked since 2019. She has extensive experience in customer engagement and brand communication, having held various roles at companies such as Hint Inc., Airbnb, and Wish.
Work at Allbirds
Currently, Rachel Harris serves as the Manager of Customer Experience at Allbirds, a position she has held since 2019. In this role, she oversees the social customer experience across all platforms, ensuring consistent brand messaging and customer engagement. Rachel leads brand communications initiatives, including the development of a knowledge library and managing the Voice of the Customer program. Her efforts have contributed to significant improvements in corporate sales revenue, increasing from $2 million in 2019 and 2020 to $4.2 million in 2021.
Previous Experience in Customer Experience Management
Before joining Allbirds, Rachel Harris held various positions in customer experience management. She worked at Hint Inc. as the Manager of Customer Experience for 7 months in 2018. Following that, she served as an Account Manager for Airbnb Plus in 2019 for 7 months. Rachel also spent 3 years at Wish, where she worked in Global Operations - Customer Experience from 2015 to 2018. Her earlier experience includes roles at One Kings Lane, where she was the Lead Vendor Communication Specialist from 2013 to 2015 and a Customer Support Specialist from 2012 to 2013.
Education and Expertise
Rachel Harris studied at the University of Oregon, where she earned a Bachelor of Arts in Political Science from 2007 to 2011. Her academic background has provided her with a strong foundation in analytical thinking and communication skills, which she applies in her current role. Rachel utilizes reporting and data analytics to drive customer experience programs that enhance customer lifetime value, demonstrating her expertise in leveraging data for strategic decision-making.
Coaching and Team Development
In her current role at Allbirds, Rachel Harris coaches and develops her team to achieve core performance metrics, including sales conversion and customer satisfaction scores. Her leadership focuses on fostering a collaborative environment that encourages team members to excel in their roles. By emphasizing performance metrics, Rachel ensures that her team remains aligned with the company's goals and objectives in customer experience.
Background in Fitness Instruction
Before her career in customer experience, Rachel worked as a Group Fitness Instructor at the University of Oregon Athletic Department from 2010 to 2011. This experience provided her with skills in leadership, communication, and team dynamics, which she later applied in her customer experience roles. Her background in fitness instruction reflects her ability to motivate and engage individuals in various settings.