Rochelle Wood
About Rochelle Wood
Rochelle Wood is a Customer Service Specialist with extensive experience in environmental initiatives and customer satisfaction strategies. She has held various managerial roles in New Zealand and Australia, including positions at ecostore, BodyMindLife Group, and Allbirds.
Current Role at Allbirds
Rochelle Wood has been working as a Customer Service Specialist at Allbirds since 2019. In this role, she focuses on enhancing customer satisfaction through innovative service strategies. Her experience in customer service allows her to effectively address customer inquiries and improve overall service delivery.
Previous Experience in Customer Service and Management
Prior to her current position, Rochelle worked at ecostore as a Wholesale Manager for nine months in Auckland, New Zealand, from 2017 to 2018. She then served as the Wellness Studio Manager at BodyMindLife Group in Sydney, Australia, for ten months from 2018 to 2019. These roles contributed to her expertise in customer service and management.
Background in Environmental Consulting
Rochelle has a background in environmental consulting, having worked as a Homestar Consultant at The Building Excellence Group and as a Sustainability Consultant at EnviroSpec NZ Ltd from 2015 to 2017. These positions allowed her to develop skills in environmental management systems and project management.
Education and Expertise
Rochelle studied at the University of Portsmouth, where she earned a Bachelor of Environmental Geography from 2009 to 2012. Her academic background provides her with a solid foundation in environmental and health engineering, which complements her professional experience in sustainability and customer service.
Environmental Initiatives and Skills
In her current role as a Customer Service Specialist, Rochelle has pioneered environmental initiatives. She possesses skills in enhancing customer satisfaction and has expertise in project management and environmental management systems, contributing to her effectiveness in promoting sustainable practices within her organization.