Siwon Park
About Siwon Park
Siwon Park serves as the Lead of Customer Experience at Allbirds, where he applies his expertise in customer experience management and data analytics. He has a background in hospitality management and has held positions at notable companies such as Royal Caribbean Cruises Ltd. and Airbnb.
Current Role at Allbirds
Siwon Park serves as the Lead of Customer Experience at Allbirds, a position held since 2020. In this role, he focuses on enhancing customer satisfaction and loyalty through effective customer experience management strategies. His work involves analyzing customer feedback and implementing initiatives that improve overall customer interactions with the brand. This position allows him to leverage his skills in data analytics and customer relationship management to drive positive outcomes for the company.
Previous Experience at Airbnb
Prior to his current role, Siwon Park worked at Airbnb as a Quality Insights Analyst for a period of 10 months in 2019 to 2020. His responsibilities included analyzing customer data to derive insights that informed quality improvement initiatives. This role required a strong understanding of customer needs and the ability to communicate findings effectively to stakeholders, contributing to enhanced customer experiences within the platform.
Experience at Royal Caribbean Cruises Ltd.
Siwon Park's career includes a significant tenure at Royal Caribbean Cruises Ltd., where he worked as a 2nd Purser Administration from 2010 to 2013. This role involved administrative responsibilities that supported the operational aspects of cruise management. His experience in this international environment helped him develop skills in customer service and operational efficiency, which are essential in the hospitality industry.
Educational Background
Siwon Park studied at Johnson & Wales University, where he earned a Bachelor of Science (B.S.) in Hotel/Motel Administration/Management from 2006 to 2008. Prior to that, he completed an Associate's degree in the same field at Jeju College of Technology from 2002 to 2004. His educational background provided him with foundational knowledge in hospitality management, which he has applied throughout his career.
Skills and Expertise
Siwon Park possesses strong skills in data analytics, particularly in customer relationship management. He demonstrates proficiency in using Salesforce for data analysis and customer management. His expertise extends to customer experience management, where he focuses on strategies to enhance customer satisfaction and loyalty. Additionally, he has a background in supply chain management and logistics, contributing to operational efficiency in his roles.