Samantha Padilla
About Samantha Padilla
Samantha Padilla serves as the Director of Partnership Operations at All Campus, where she creates and manages custom workflow solutions for clients while focusing on process improvements. With over 10 years of experience in call center operations and analytics, she leads operational strategies and training initiatives to enhance client relationships and team performance.
Work at AllCampus
Samantha Padilla serves as the Director of Partnership Operations at All Campus, a position she has held since 2013. In this role, she creates and manages custom workflow solutions tailored to client needs. She provides day-to-day operational leadership for All Campus clients and the Call Center, ensuring efficient service delivery. Samantha administers the hiring process for additional staff and oversees coaching and communication of job expectations. She collaborates with Account Directors to support clients in achieving their short and long-term goals.
Education and Expertise
Samantha Padilla earned a Bachelor of Science (B.S.) in Aviation Administration from Lewis University, where she studied from 2000 to 2008. With over 10 years of experience in call center operations, career planning, analytics, and registrar services, she specializes in deploying new client programs, CRM configuration, and process workflows. Her expertise extends to training staff and clients on necessary technology for daily operations.
Background
Before joining All Campus, Samantha Padilla worked at DeVry Education Group as a University Career Services Analyst from 2009 to 2013. During her tenure, she developed skills in career planning and analytics, contributing to her extensive knowledge in operational leadership. Her background in various roles has equipped her with a comprehensive understanding of client relationship management and operational efficiency.
Achievements
Samantha Padilla has demonstrated leadership and determination in her roles, leading to successful process improvements and strong client relationships. She effectively generates and analyzes reporting for business optimizations and performance metrics, including lead conversion rates and employee capacity. Her ability to analyze and resolve client operations issues has contributed to the prevention of future occurrences, showcasing her commitment to operational excellence.