Jesse Robles
About Jesse Robles
Jesse Robles is a Support Readiness Coordinator with extensive experience in operations and analysis. He has a background in Business Administration and has worked in various roles at JPMorgan Chase & Co. and currently at AllClear ID and the City of Austin.
Current Role at AllClear ID
Jesse Robles serves as a Support Readiness Coordinator at AllClear ID, a position held since 2016. In this role, Robles is responsible for ensuring that support processes are efficient and effective. The focus is on preparing the support team to handle customer inquiries and issues effectively. This position leverages Robles' extensive background in operations and analysis to enhance service delivery.
Professional Experience
Jesse Robles has a diverse professional background, with significant experience in various roles at JPMorgan Chase & Co. Robles worked as an Operations Specialist from 2009 to 2011, followed by positions as a Business Analyst & Reporting Specialist and Control Reporting Analyst from 2012 to 2014. Robles also briefly worked as a Business Analyst/Report Specialist at Black Box Network Services in 2015. Currently, Robles has been a Research Analyst at the City of Austin since 2015.
Education and Qualifications
Jesse Robles studied at Oklahoma Wesleyan University, where a degree in Business Administration with a focus on Management and Operations was achieved between 1999 and 2001. This educational background provides a foundation in business principles and operational strategies, which are applied in Robles' various professional roles.
Skills and Expertise
Jesse Robles possesses advanced knowledge of several software applications, including AS400, LPS, Outlook, Word, Adobe Acrobat, Excel, and MS Access. These tools are utilized daily for reporting and analyzing data trends and inconsistencies. Robles is driven to identify opportunities for process improvement and has a track record of meeting production goals and customer expectations.