Jessica Smith
About Jessica Smith
Title: Vice President of Client Services
Jessica Smith serves as the Vice President of Client Services. Her role focuses on fostering client relationships and enhancing client satisfaction. With a commitment to building effective solutions, she ensures the operational excellence of client operations and breach response.
Background in Client Services
Jessica Smith has built a significant background in client services over the past 15 years, emphasizing the development of strategies to aid clients and their businesses. Her expertise in managing client operations, especially in breach response, illustrates her dedication to cultivating relationships and improving overall client satisfaction across various capacities.
Industry Expertise in Data Breach Response
Since joining her current company in 2013, Jessica Smith has played a key role in managing client operations for breach response. Her work in implementing successful responses for some of the largest data breaches in the industry has made her an integral part of the team's growth and ability to support recurring-revenue clients.
Educational Background in Cybersecurity
Jessica Smith earned a Master's degree in Cybersecurity from St. Mary's University in 2020. This educational background complements her professional role, providing a strong foundation in cybersecurity practices that enhance her capacity to manage complex client services and breach responses effectively.
Career at Experian Partner Solutions
In 2019, Jessica Smith became part of Experian Partner Solutions through an acquisition. At Experian, she provided full-scale program management for breach response client services and operations. Her efforts were instrumental in growing the team and operations to support record revenue growth, further establishing a culture of excellence within the client services sector.