Kaushal Mehta
About Kaushal Mehta
Kaushal Mehta serves as the Associate Director of Customer Success and Customer Support at Allergan Data Labs, where he has worked since 2021. He has extensive experience in customer support management, having held leadership roles at various technology companies over the past two decades.
Work at Allergan Data Labs
Kaushal Mehta serves as the Associate Director of Customer Success and Customer Support at Allergan Data Labs, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and support processes. His responsibilities include managing customer service budgets and allocating resources effectively across global support centers. Mehta utilizes his analytical skills to assist team members in diagnosing system issues and developing innovative solutions, contributing to improved operational efficiency.
Previous Experience at Cataleya Private Limited
Prior to his current role, Mehta worked at Cataleya Private Limited as the Director of Global Customer Support and Services from 2014 to 2019. During his tenure, he established the Cataleya Customer Team from the ground up, demonstrating his leadership and team-building capabilities. His experience in this position involved managing customer support operations and ensuring high-quality service delivery.
Career at SS8 Networks and Dialogic
Mehta began his career as a Senior Software Engineer at SS8 Networks, where he worked from 1999 to 2006. Following this, he held the position of Manager of Customer Support at Dialogic from 2006 to 2014. In both roles, he gained extensive experience in managing customer escalations and ensuring adherence to industry-standard uptime expectations across various technology applications.
Education and Expertise
Mehta holds a Master of Science in Computer Science from the University of Kentucky, which he completed from 1997 to 1999. He also earned a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Ramrao Adik Institute of Technology between 1993 and 1997. His educational background provides a strong foundation for his expertise in managing distributed support teams and utilizing a wide range of technologies, including SaaS, PaaS, and cloud platforms.
Skills in Customer Support Management
Mehta possesses significant expertise in managing customer service budgets and allocating financial and human capital resources across global support centers. He has a proven track record of managing customer escalations and maintaining high uptime standards. His hands-on experience with various technologies, including AWS, VMware, and SQL, enhances his ability to document design, reliability, and maintenance issues, assisting Product Management and Engineering in prioritizing tasks.