Kevin Torio
About Kevin Torio
Kevin Torio is a Technical Product Support Specialist at Allergan Data Labs, where he has worked since 2020. He has extensive experience in technical support and IT roles across various companies, including ADP and Wells Fargo Dealer Services.
Work at Allergan Data Labs
Kevin Torio has been employed at Allergan Data Labs as a Technical Product Support Specialist since 2020. In this role, he serves as the main point of contact for all customer support escalations. He collaborates with various technical groups within the organization to address issues related to integrations, including API, OKTA, SAP, and Data Warehouse. Additionally, he manages and authors internal knowledge base articles and FAQs on the Zendesk Guide system. His responsibilities also include identifying escalation trends and working with teams to develop long-term solutions.
Previous Employment Experience
Before joining Allergan Data Labs, Kevin Torio held several positions in the technology and support sectors. He worked as an Online Community Specialist at ADP for two months in 2020. Prior to that, he was an IT Service Desk Engineer at TRC Companies, Inc. for six months in 2019. He also served as a Technical Support Representative III at Moving Analytics Inc. for five months. His earlier roles include Senior Applications Analyst at Providence St. Joseph Health and various technical support positions at organizations such as Wells Fargo Dealer Services and Verizon Wireless.
Education and Expertise
Kevin Torio earned a Bachelor of Science degree in Business Administration, Management and Operations from California State University-San Marcos, where he studied from 2006 to 2008. He completed his high school education at El Toro High School, achieving a High School Diploma from 1998 to 2002. His educational background supports his expertise in technical product support and customer service.
Technical Training and Support Skills
In his current role, Kevin Torio serves as a Technical Trainer, where he identifies common themes in escalated tickets to enhance customer interaction methods. His experience across various technical support roles has equipped him with the skills to manage complex customer inquiries and develop effective solutions. He actively collaborates with teams to improve processes and ensure efficient service delivery.
Career Progression
Kevin Torio's career spans over a decade, with a focus on technical support and customer service roles. He began his career as a Sales Associate at Famous Footwear and progressed through various positions, including Tech Support Coordinator at Verizon Wireless and Service Desk Analyst at Stearns Lending. His diverse experience in the technology sector has contributed to his current expertise as a Technical Product Support Specialist at Allergan Data Labs.