Angela (Angie) Drusin
About Angela (Angie) Drusin
Angela Drusin is an Administrative Assistant with a background in customer service management and massage therapy. She has worked at Alliance Sales & Marketing and PlantingTree.com, where she conducts training sessions and manages employee schedules.
Work at Alliance Sales & Marketing
Angela Drusin has been employed at Alliance Sales & Marketing as an Administrative Assistant since 2021. In this role, she operates remotely and contributes to various administrative tasks that support the company's operations. Her responsibilities include managing schedules, coordinating meetings, and assisting with documentation. Angela's position allows her to utilize her organizational skills to enhance the efficiency of the administrative functions within the company.
Current Role at PlantingTree.com
Angela Drusin serves as the Customer Service Manager at PlantingTree.com, a position she has held since 2020. In this role, she conducts weekly training sessions for customer service representatives, focusing on common issues and resolution techniques. Angela is responsible for updating management on recurring product issues to improve service quality. She also manages employee schedules and recruits additional staff, including seasonal help, to maintain adequate staffing levels.
Education and Expertise
Angela Drusin completed her high school education at West Mecklenburg High School, achieving her diploma in 2000. She further pursued studies in General Studies at Harding University from 1996 to 1999. Angela obtained an Associate's Degree in Photography from Central Piedmont Community College in 2008. Additionally, she studied Massage Therapy at Southeastern Institute-Charlotte, earning her certification in 2012. Her diverse educational background supports her roles in customer service and administration.
Previous Work Experience
Before her current roles, Angela Drusin worked as a Card Services Associate at Fiserv EFT from 2015 to 2016. This experience provided her with skills in customer service and problem resolution. Her career trajectory includes various roles that have equipped her with the necessary skills for her current positions in customer service management and administration.
Training and Development Initiatives
In her role at PlantingTree.com, Angela Drusin is responsible for developing and maintaining company manuals and training programs. She handles the recruitment process for customer service representatives, which includes interviewing, hiring, and firing. Angela's focus on training and development contributes to the overall effectiveness of the customer service team.