Brendan Heald
About Brendan Heald
Brendan Heald is a Senior Tech Support Associate at Infosys, where he has worked since 2021. He has a background in various roles within the tech and service industries and holds multiple IT certifications.
Work at Infosys
Brendan Heald has been employed at Infosys as a Senior Tech Support Associate since 2021. In this role, he provides technical support and assistance to clients, leveraging his IT expertise. He is based in Indianapolis, Indiana, and has accumulated three years of experience in this position.
Experience at Allison Transmission
Brendan Heald currently serves as a Deskside Support professional at Allison Transmission, where he has worked since 2022. Prior to this role, he was part of the Service Desk team at the same company from 2021 to 2022, working remotely for seven months. His experience at Allison Transmission contributes to his technical support capabilities.
Educational Background
Brendan Heald completed his Master of Divinity (MDiv) from 2013 to 2017 at Greenfield-Central High School. He also studied Information Technology at Ivy Tech Community College, focusing on Software Development, and graduated in December 2020. His educational background supports his career in technology and support roles.
Previous Work Experience
Before his current roles, Brendan Heald held various positions in different companies. He worked as a Server at Steak n Shake and Cracker Barrel in 2018 and 2019, respectively. He also served as a Dock Worker at Formica Corp from 2019 to 2020 and as an Associate at Carvana from 2020 to 2021. Additionally, he briefly worked as a Customer Care Center Representative at Interactive Digital Solutions, Inc. in 2021.
IT Certifications and Skills
Brendan Heald holds multiple IT certifications that enhance his technical skills. These include certifications in Website Development, MTA Software Development Fundamentals, Java Applications, and a technical certification in Software Development. His qualifications reflect his commitment to professional development in the IT field.