Mark Celmins
About Mark Celmins
Mark Celmins is a Service Delivery Manager with over twenty years of experience in project coordination and customer relations in the enterprise information technology sector. He has held various managerial roles at companies such as HP, Bell Techlogix, and Allison Transmission, demonstrating expertise in team leadership and process adoption.
Current Role at Allison Transmission
Mark Celmins serves as the Service Delivery Manager at Allison Transmission, a position he has held since 2019. In this role, he is responsible for overseeing service delivery operations, ensuring that customer satisfaction goals are met through effective team leadership. His focus includes adopting new business processes to enhance team efficiency and transparency.
Previous Experience in Technology Services
Mark Celmins has extensive experience in the technology services sector. He worked at RoundTower Technologies, LLC as a Service Account Manager for one month in 2019. Prior to that, he held various roles at HP, including Global Direct Account Operations Manager from 2009 to 2013 and Customer Service Manager from 1999 to 2009. His tenure at Hewlett Packard Enterprise as Partner Account Operations Manager lasted from 2013 to 2017.
Career Background in Project Coordination
Mark's career spans over twenty years in project coordination and customer relations within the enterprise information technology sector. He worked at Vanstar/Inacom in several capacities, including National Implementation Manager and Integration Team Manager. His early career included a role as Central Sales Supervisor and Store/Market Manager at Egghead Software.
Education and Professional Development
Mark Celmins studied at the University of Minnesota from 1979 to 1981. His educational background supports his extensive career in technology services and project management, contributing to his expertise in adopting new business processes and enhancing team efficiency.
Achievements in Customer Satisfaction
Mark has a proven track record of achieving customer satisfaction goals through effective team leadership and process adoption. His ability to implement new business processes has led to enhanced team efficiency and transparency, contributing to successful service delivery in his various roles.