Ricardo A. Brandt
About Ricardo A. Brandt
Ricardo A. Brandt is a Regional Customer Support Manager at Allison Transmission in Sao Paulo, Brazil, where he has worked since 2009. He has extensive experience in customer support and engineering, having previously held roles at General Motors and Allison Transmission.
Current Role at Allison Transmission
Ricardo A. Brandt currently serves as the Regional Customer Support Manager at Allison Transmission, a position he has held since 2009. In this role, he is responsible for managing customer support operations in Sao Paulo, Brazil. His responsibilities include overseeing the 'Parts Competitive Equalization Program' to enhance parts sales competitiveness and coordinating 'Service Field Actions' and 'Product Campaigns' to address field issues. He also plays a key role in the development of distributor channels across South America.
Previous Experience at Allison Transmission
Ricardo A. Brandt has extensive experience at Allison Transmission, having worked there in various capacities. He was a Customer Support Representative from 2004 to 2009, where he gained foundational knowledge in customer support. Prior to that, he served as a Senior Application Engineer from 2000 to 2004, contributing to technical support and application engineering. His cumulative experience at Allison Transmission spans over a decade.
Experience at General Motors
Before his tenure at Allison Transmission, Ricardo A. Brandt worked as a Product Engineer at General Motors for one year, from 1995 to 1996. In this role, he was involved in product development and engineering processes, which provided him with valuable insights into the automotive industry.
Educational Background
Ricardo A. Brandt holds a degree in Mechanical Engineering from USP - Universidade de São Paulo, where he studied from 1989 to 1993. He furthered his education by obtaining a Business Administration Specialist qualification from FGV - Fundação Getulio Vargas, completing this program from 1999 to 2000. His educational background combines technical engineering expertise with business acumen.
Professional Responsibilities
In his current role, Ricardo A. Brandt coordinates product training initiatives for Spanish-speaking countries and Brazil, focusing on enhancing resources and capabilities. He is also responsible for managing service actions and campaigns aimed at resolving field issues, demonstrating his commitment to improving customer satisfaction and operational efficiency.