Steve Graddy
About Steve Graddy
Steve Graddy serves as the Director of Global Off Highway, Hybrid & Cross Drive Service Engineering at PACCAR, where he has been instrumental in developing customer support strategies since 2020. He has extensive experience in service engineering and failure analysis across heavy-duty vehicle architectures and has held various managerial roles at Allison Transmission.
Work at PACCAR
Steve Graddy currently serves as the District Service Manager at PACCAR, a position he has held since 2022. He operates remotely in the Eastern Region of the United States. In this role, he is responsible for overseeing service operations and ensuring customer satisfaction within the district.
Work at Allison Transmission
Steve Graddy has held multiple positions at Allison Transmission. He has been the Director of Global Off-Highway, Hybrid & Cross-Drive Service Engineering since 2020, where he focuses on service engineering for off-highway and hybrid systems. Prior to this role, he was the Manager of Global Off-Highway and Outside North America On-Highway Service Engineering from 2017 to 2020, and earlier served as Manager of Outside North America On-Highway Service Engineering in 2016.
Education and Expertise
Steve Graddy earned a Bachelor of Science degree in Automotive Technology Management from Southern Illinois University, Carbondale, where he studied from 1988 to 1992. His education laid the foundation for his extensive career in the automotive and heavy-duty vehicle sectors, where he has developed expertise in failure analysis and performance complaints.
Background
Steve Graddy has a background that includes significant experience in service engineering and customer support strategies. He has worked across various sectors, including heavy-duty on/off-highway and defense vehicle architectures. His career reflects a commitment to enhancing customer relationships and competitive advantage through effective communication and collaboration.
Achievements
Throughout his career, Steve Graddy has developed comprehensive customer support strategies that have influenced customer purchase and repurchase decisions. He is recognized for his strong analytical skills and his ability to mobilize and direct teams to resolve complex product or performance issues.