Maria Katsan
About Maria Katsan
Maria Katsan serves as the Head of Operations at Allset in New York, where she has worked since 2019. Her responsibilities include overseeing order confirmation processes, managing finance operations, and handling customer troubleshooting.
Work at Allset
Maria Katsan has been serving as the Head of Operations at Allset since 2019. In this role, she oversees critical processes such as order confirmation and bug reporting, ensuring both system integrity and user satisfaction. Her responsibilities extend to managing finance operations, which include handling partial refunds and processing payments. Additionally, she is involved in customer troubleshooting and manages Intercom tickets, addressing user inquiries and issues effectively. Maria also plays a key role in fraud guidance and managing fraud activity, contributing to the overall security and reliability of Allset's operations.
Previous Experience
Prior to her current position, Maria Katsan interned at the Klitschko Foundation in 2017 for five months, where she gained valuable experience in a non-profit environment. She also worked as a freelance copywriter from 2018 to 2019 for five months, providing her with diverse skills in content creation and communication. This combination of experiences has equipped her with a unique perspective on operations and customer service.
Education and Expertise
Maria Katsan earned her Bachelor's degree in Foreign Philology from the University of Koblenz and Landau in 2018. Her academic background has provided her with a strong foundation in language and communication, which is essential in her current role. The knowledge gained during her studies supports her expertise in managing customer interactions and operational processes.