Claudia Frasca
About Claudia Frasca
Claudia Frasca is the Customer Care Manager for Italy at Allurion Technologies, a position she has held since 2019. She has extensive experience in customer care and marketing, having worked in various roles at companies such as American Express and Sky.
Work at Allurion
Claudia Frasca has served as the Customer Care Manager for Italy at Allurion Technologies since 2019. In this role, she is responsible for overseeing customer support operations, ensuring high levels of customer satisfaction, and managing the customer care team. Her tenure at Allurion has lasted for five years, during which she has contributed to enhancing customer service strategies and improving overall customer experience.
Previous Experience in Customer Care and Marketing
Before joining Allurion, Claudia Frasca held various positions in customer care and marketing. She worked at Domestic & General as a Retention Manager for one year from 2009 to 2010. Additionally, she was employed at Sky as a Marketing Controller in Customer Marketing Operations and Planning for four months in 2009. Her experience also includes a role as a Business Development Manager at Mediacom Srl in 2018 for five months.
Career at American Express
Claudia Frasca's career at American Express spanned several roles from 2003 to 2009. She started as a Telemarketing Optimization Manager, followed by positions as Customer Services Retention Team Manager, Customer Experience Marketing Executive, and Customer Retention Manager. Her diverse roles at American Express provided her with extensive experience in customer retention and marketing strategies.
Education and Training
Claudia Frasca studied at La Sapienza, where she completed a Master's in Data Intelligence and Decision Strategies from 2003 to 2006. Additionally, she attended the London School of Business and Finance in 2009 for a brief period. Her educational background has equipped her with skills relevant to data analysis and strategic decision-making.