Aaron Dixon
About Aaron Dixon
Aaron Dixon is a Team Leader at Ally with extensive experience in customer care, IT service management, and technical analysis.
Current Position at Ally
Aaron Dixon has been serving as Team Leader at Ally since 2019. Based in Little Rock, Arkansas, he brings significant leadership experience to the role. His responsibilities likely involve overseeing team operations, providing strategic direction, and ensuring that performance metrics are achieved. This position allows him to utilize his extensive background in customer care and IT service management.
Previous Role at Verizon Wireless
Aaron Dixon worked at Verizon Wireless as Supervisor - Customer Care from 2009 to 2018. In this role, he was responsible for supervising customer care operations, ensuring high standards of service delivery, and managing a team of customer care representatives. His nine-year tenure indicates a deep commitment to customer service excellence and team leadership in a high-demand environment.
Experience at Alltel Wireless
Aaron Dixon held several positions at Alltel Wireless in the Little Rock, Arkansas area from 2002 to 2009. Starting as Sales Action Center Team Lead, he advanced to Applications Support Coordinator II and later became IT Service Center - Senior Technical Analyst (Team Lead). These roles allowed him to develop his skills in technical analysis, IT service management, and application support. His cumulative seven years at Alltel demonstrate his ability to adapt to different roles and responsibilities within a dynamic work environment.
Education Background
Aaron Dixon studied Business Administration at the University of Central Arkansas, where he achieved a Bachelor of Business Administration (BBA) from 2007 to 2009. Prior to that, he attended Pulaski Technical College, earning an Associate of Arts degree from 2003 to 2007. His education has provided him with a solid foundation in business principles and practices, which he has applied throughout his career.
Technical Skills and Expertise
Aaron Dixon has expertise in implementing and managing VoIP systems and NICE Monitoring tools. He is skilled in process engineering and change management, crucial for integrating new technologies efficiently. Additionally, he has substantial experience using CRM systems such as Salesforce, Velocify, Oracle, Siebel, NetSuite, and RightNow. Beyond CRM, he is proficient in advanced workforce management tools like IEX WFM and Totalview. His strong background in disaster recovery planning and policy analysis further highlights his comprehensive technical expertise.