Andrea Bogan
About Andrea Bogan
Andrea Bogan is a Quality Assurance Analyst at Ally with expertise in various testing processes and a background in customer service and management.
Current Position at Ally
Andrea Bogan serves as a Quality Assurance Analyst at Ally. She has been occupying this role since 2015. In her capacity at Ally, she specializes in testing various processes including Lessee Buyout Processing, Dealer Buyout Processing, Non Default Settlement, Post Maturity Follow Up, and SmartLease Termination. Additionally, she has previously been responsible for testing Documentary Fee Handling and Written Consent Requirements.
Previous Role at Fountaine Bleau Apartments
Prior to her current position, Andrea Bogan worked as an Assistant Manager at Fountaine Bleau Apartments. Her tenure at Fountaine Bleau Apartments lasted from 2012 to 2014, where she was involved in various managerial and administrative tasks.
Customer Service Experience at Verizon Wireless
Andrea Bogan has a solid background in customer service, having worked as a Customer Service Representative at Verizon Wireless. She held this position from 2009 to 2012, gaining extensive experience in handling customer inquiries and providing exceptional service.
Educational Background in Biology
Andrea Bogan graduated from Philander Smith College with a degree in Biology. She pursued her studies from 2006 to 2010. Her educational background contributes to her analytical and detail-oriented approach in her professional roles.
Quality Assurance Expertise
In her role as a Quality Assurance Analyst, Andrea Bogan is responsible for reviewing disputes for errors and providing validation based on policies and procedures. She creates Excel spreadsheets to offer feedback on each assessment tested, ensuring accuracy and compliance in all processes.