Angela Gutierrez
About Angela Gutierrez
Angela Gutierrez is the Director at Ally, with a background in workforce planning, process engineering, and business analysis, and expertise in LEAN Six Sigma methodologies.
Current Role at Ally
Angela Gutierrez currently serves as a Director at Ally, a position she has held since 2022. In this role, she focuses on strategic leadership and overseeing various initiatives aimed at optimizing company operations. Her responsibilities likely encompass strategic planning, financial forecasting, and performance reporting, drawing on her extensive background in these areas.
Previous Experience at Verizon
Angela Gutierrez has an extensive history of roles at Verizon, starting as a Manager of Business Analysis from 2003 to 2012. She then served as a Senior Process Engineer - Six Sigma Black Belt from 2012 to 2015, where she leveraged her expertise in LEAN Six Sigma methodologies. From 2015 to 2019, Angela was the Associate Director of Workforce Planning & Analysis, directing workforce management strategies and improving contact center operations in Irving, TX.
Education Background
Angela Gutierrez holds a Bachelor of Arts degree in Finance from Hardin-Simmons University, where she completed her studies in 1970. Additionally, she earned a Master's degree in Information Technology from the University of Texas at Arlington - College of Business in the same year.
Specialized Skills and Expertise
Angela Gutierrez is proficient in LEAN Six Sigma methodologies, crucial for process improvement and quality enhancement. Her skill set includes strategic planning, tactical execution, financial forecasting, and performance reporting. She excels in contact center operations and workforce management, focusing on customer service, data analytics, and big data analysis to drive decision-making and improve service delivery.
Focus on Customer Insights and Loyalty
Angela Gutierrez leverages consumer insights and a customer-centric approach to build customer loyalty and enhance profitability. Her approach prioritizes understanding customer behavior and preferences to generate benefits and improve service delivery across various operational aspects.