Betsie Garner, PhD
About Betsie Garner, PhD
Betsie Garner, PhD, is a Customer Experience Journey Specialist at Ally Financial, with a background in sociology and user experience research.
Customer Experience Journey Specialist at Ally Financial
Betsie Garner, PhD, has been serving as a Customer Experience Journey Specialist at Ally Financial since 2020. Based in Charlotte, North Carolina, she focuses on studying and improving customer experience. Part of a multidisciplinary team, Garner employs empathy and creativity to enhance customer journeys. Her role involves utilizing design thinking principles to create engaging and effective customer interactions.
Previous Academic Roles at Tennessee Technological University
Before joining Ally Financial, Betsie Garner was engaged in academia at Tennessee Technological University. She was an Assistant Professor of Sociology from 2019 to 2020 and an Instructor of Sociology from 2017 to 2019. During her tenure in Cookeville, Tennessee, Garner focused on delivering high-quality education and engaging learning experiences for a diverse student body.
Academic Roles and Fellowships at University of Pennsylvania
Betsie Garner has a significant academic background from her time at the University of Pennsylvania. She was a Research Assistant in 2013 and also served as a Teaching Assistant and Recitation Instructor from 2012 to 2014. Additionally, she held a Benjamin Franklin Fellowship from 2011 to 2016. These roles involved both teaching and research, contributing to her expertise in sociology.
Educational Background in Sociology and User Experience
Betsie Garner earned her Doctor of Philosophy (PhD) in Sociology from the University of Pennsylvania in 2017. She also holds a Master of Arts (MA) in Sociology from the same institution. Garner studied abroad at University College London in 2009 and received a Bachelor of Arts (BA) in Sociology and Philosophy from Emory University in 2011. Beyond her sociology expertise, she completed User Experience Research and Design Specialization from the University of Michigan via Coursera and holds a Certificate in User Experience with a UX Research Specialty from Nielsen Norman Group.